The next phase of your ethical business is here, and it's called Scale For Impact.
MAKE A DIFFERENCE EVERY TIME YOU MAKE A SALE
MAKE A DIFFERENCE EVERY TIME YOU MAKE A SALE
CX Starter Kit
CUSTOMER EXPERIENCE AUDIT
$100
Done-with-you 1:1 Service
1:1 Audit Of your CX & CRM assets
Fast Turnaround Time For Fast Results
100% Unique To Your Sales Funnel
Clear, Tangible, Trackable ROI
Every new client starts with a friendly audit of their current customer experience so we can see what their working with and get to know each other with a bite-sized project.
Whether you book it as a stand-alone service or to test what it's like to work with us, you'll receive a checklist of simple but meaningful optimizations that you (or a VA) can do to improve your after-the-sale KPI's.
Our CX Starter Kit is the fastest way to get expert eyes on your CX and CRM assets so you can start seeing results asap.
Turn buyers into brand champions with our CX Starter Kit!
Optimizing your customer relationships inspires buyers to stay longer, buy more, and get better results.
A customer experience based on psychology, touch points, and personal accountability helps them celebrate wins, recognize results, and fall in love with buying from you.
customer success funnels are the sales funnels of the future
Customer Delight Blueprint
CUSTOMER EXPERIENCE STRATEGY
$900
Hybrid 1:1 Service
Done-For-You: In-depth market analysis
Done-For-You: A unique strategy for delighting your customers/clients on autopilot
Done-With-You: discussing & refining the strategy to ensure it aligns with your goals, values, and KPI's.
Done-For-You: ROI calculator that spells out the tangible difference it made in your impact AND income.
From the moment your customer (or client) completes their payment, they step into a new relationship with you and your brand.
Will it leave them excited for the next time they buy from you or running for the refund button?
The world beyond your paywalls should feel just as exciting as the sales funnel that brought them here.
Leverage our 20+ years of customer relationship expertise to turn your customers/clients into raving fans who refer everyone they know and buy everything you sell!
Perfect for:
Perfect for:
Online Courses
Events
1:1 Coaching
Group Coaching
Subscriptions
E-Commerce
bespoke & custom built
Customer Delight Engine
CUSTOMER RELATIONSHIP FUNNELS
$3k-50k
Done-For-You by our team of experts
Expert Writing, Design, And Automations
Fully executed by our team
monitored and optimized until KPI's are hit
smooth transition from existing to new CX
SOP's For Your Team
Once the Customer Delight Blueprint is completed, you have the option of hiring our team to build out the entire customer experience for you.
We specialize in authentic automations that feel even more personal than having a live human sitting at a computer 24 hours a day. Our funnels leverage your customer's own internal urgency for reaching their goals as a way to keep them engaged and empowered to keep using your products and services.
The result is a customer experience that feels amazing to your customers, feels easy for you and your team to manage (so your VA can manage it while you're on a well-deserved vacation), and inspires your customers to engage, take action, get results, and buy the next thing.
Because customers that finish the first thing are more likely to rave about you on social media, refer you to others, and buy everything you sell!
βHappy customers boost your impact and income.β
Customer Delight Funnels boost the lifetime value of every customer (i.e. REVENUE) while decreasing the costs of ad spend and marketing efforts to acquire new customers.
And with everything going on with Apple privacy updates, Google cookie updates, Facebook ad changes, and customer sophistication, this is the only way to stay ahead of the competition in the 2020's.
~MOLLIE FIRE
FERN CX AND CRM
MAKE A DIFFERENCE EVERY TIME YOU MAKE A SALE
For The Planet π
Our blog is cleaner than 90% of web pages tested by Website Carbon Calculator. It emits the amount of carbon that ONE tree absorbs in a year at only 0.1g of CO2 per visit and is running on sustainable energy.
We plant π² 5 trees π² every time someone buys anything from us and donate 5% of all revenue to environmental and social justice causes.
For The People βπΏβπΎβπ½βπΌβπ»β
We believe every human being should feel safe to express their identity however they choose. We support women, BIPOC, LGTBQIA2s+, and others.
We use our influence, impact, and income to raise awareness and support equity including donating 5% of all revenue to environmental and social justice causes.
Our customers and clients can track their personal and collective impact in their own Impact Tracker dashboard.
Our Mission π
Our goal is to replace the Bezos and Musks of the world with business owners who give back, who make a difference, and who actually care about people and the planet. Weβre here to show you how to outperform the greedy corporations that have been wrecking society for far too long.
We practice integrity, transparency, and sustainability in everything we do.
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Our main office is located on the beautiful, unceded traditional territories of the Ohlone, Muwekma, and Lisjan people and we are very grateful for this opportunity to raise awareness and help with stewardship of this land until it is returned. Learn more here: Indigenous Land Acknowledgement
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